Terms & Conditions - Overview

Here you will find an overview of the most important parts of our General Terms & Conditions of Business, and how they affect you as a customer.

All Payments are due at the point of ordering - either by credit card, debit card or PayPal. We will not commence work on an order before receipt of full payment.

We include UK VAT at the prevailing rate on goods sold to customers within the European Union

All our garments are hand-made to order, and production usually takes four weeks. Orders are dispatched when production is complete on all the items placed within the order, but delivery time depends on your location and your local postal service. During festive and seasonal shopping periods, orders may take up to eight weeks to complete but we aim to complete your order as quickly as possible. Goods are always sent by insured postage. Postage and packing costs will be added to all orders at the appropriate rate, unless otherwise requested. If you want us to send your items by courier, please select option on shopping cart. 

Defective Goods

If the garments you have ordered suffer from manufacturing defects or are not what you ordered, we will replace them free of charge, provide a credit note for goods to the same value, or refund your money. 

We cannot offer cash refunds on garments in any other circumstances, but may at our discretion offer an exchange or credit note.

Manufacturing defects will be rectified at our own cost. 

We cannot be held responsible for damage caused by misuse or poor care of garments. 

We cannot offer refunds for Made-to-Order garments for any other reason. This is because such garments are made to order to the customer's specification and it is very difficult for us to re-sell them.

You must notify us of any defect in the garment or mistake in your order/wish to exchange size within 7 days of receiving your order - otherwise we cannot offer you an exchange or refund.

Returning Goods

Please contact us first before returning items within 7 days of receipt. 

We strongly advise you to use Registered Post or Signed-For Delivery or equivalent, as we cannot exchange your garments if they get lost in the post.

When returning goods from outside the EU, please indicate clearly on your customs declaration that the goods are being returned for repair or refund / exchange, otherwise duty may be payable. 

Goods with incorrect customs declarations will not be accepted by us and will be returned to the sender.

Cancelling Orders

Should you wish to cancel your order you may do so, but you must email us at info@out-foxxx.com with your order number within 7 days of placing the order. We regret we cannot accept cancelations after 7 days as the item will be in production. 

Amending Orders

Should you wish to amend your order you may do so, but you must email us at info@out-foxxx.com with your order number within 7 days of placing the order. We regret we cannot accept amendments after 7 days as the item will be in production.

The above terms and conditions do not affect your statutory UK rights.

All images, designs and other material shown on this website are the copyright of Out-Foxxx and may not be copied, reproduced or used in any way whatsoever without the permission of Out-Foxxx. 

We will not hesitate to prosecute anyone who makes use of copyright material without our permission.

Whilst we make every effort to ensure that the information on our site is as accurate and up to date as possible, we cannot accept responsibility for any consequential loss or damage caused by errors on the site. 

Should you notice a mistake on the website we would be grateful if you could let us know using our email at info@out-foxxx.com.